Secure Transactions

Customer identification

There are two codes used to identify you: the login code (username and e-mail) and the personal secret code (password) which each time you enter them provide you with absolute security access to your personal information.

You are given the opportunity to change your personal security code password as often as you wish. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining secrecy and concealment from third parties. In case of loss or leakage, you should notify us immediately, otherwise the electronic store electrotherm.gr is not responsible for the use of the secret password by an unauthorized person.

For security reasons, we recommend that you change your password frequently and avoid using the same easily traceable passwords (eg date of birth). We also recommend that you use not only letters but also numbers and symbols to create a password.
Privacy of transactions

The observance of the confidentiality of transactions is considered self-evident. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to electrotherm.gr is confidential and electrotherm.gr has taken all the necessary measures to use it only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are as follows:

     the user's credit card number and CVV are never stored in the system database. These data are received from the user encrypted and sent to the bank's servers in real time and with the same encryption. Even after the transaction is completed, only the bank has access to the credit card number.
     only authorized employees have access to your transaction information and only when necessary, eg processing your requests.
     ηelectrotherm.gr does not disclose the details of customers and their transactions, unless it has authorization from you or this is required by a court decision or a decision of another public authority. In the event that electrotherm.gr uses third parties to support its systems, it ensures confidentiality. You can request any information held about you and its correction if you can demonstrate an error.
     For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.